Please see the following information regarding your first appointment(s).

*If you have any appointments via Telehealth/Zoom, we recommend that a desktop computer, laptop, or tablet be used and a wired internet connection to ensure a stable signal. Zoom will need to be installed on your device or computer prior to your first session. Due to HIPAA and safety concerns, telehealth sessions cannot be held while driving, working, or in a public setting. If the environment is not conducive, your clinician may discontinue the session and you will be asked to reschedule. Please sign into your meeting at the scheduled time. Late attendance may result in the session needing to be rescheduled. The links for meetings can be found on your Patient Portal, but will also be sent via email at the time your clinician begins the session. If there are concerns with your ability to meet these expectations, please let us know so we can make arrangements for the session to be scheduled in-office.

Billing Information
It is our policy that payment is required at the time of service. We kindly ask that you enter your credit or debit card information on your online Patient Portal before scheduling. Our office requires a credit or debit card to be kept on file for the processing of patient cost share for virtual appointments. However, for in-office appointments or prepayment of virtual sessions, we accept payment in the form of cash, check, or credit/debit card.

Please follow the steps below to input your credit card information.
1. Login to your Patient Portal at: https://aapsaintouch.insynchcs.com/Login
2. Select “Manage Saved Cards”
3. Select “Add New Card”
4. Set up Signature
5. Input credit card information
6. Select “Submit”

Appointment Cancellation Or Insurance Changes
Please note that any cancellation of appointments may cause a delay in the completion of your evaluation. If your insurance provider has changed or if you need to cancel/reschedule any of these appointments, please give our office as much notice as possible; at least 48 hours notice is required to avoid a cancellation fee.

Should you have any questions about your appointment, reach out to our office through your Patient Portal.

Please note that our administrative team is currently experiencing a high volume of calls and new patient requests, which may lead to extended response times when we receive your completed forms. We are currently experiencing a delay in scheduling and are unable to provide an exact timeline of when we will be reaching out to schedule your appointment or your position on the waitlist. Please know that we process these requests in the order they are received and are making calls as quickly as we can.

We will be reaching out by phone to schedule, so if at any point your phone number changes please let us know. To avoid any further delays in scheduling, please also ensure to notify us if you have a change in insurance.

Applicable Records
Please submit the following records to our office at your earliest convenience. You may attach any relevant documents through the portal messages; our staff will ensure they are correctly uploaded to the client’s chart. Whenever possible, kindly submit documents in PDF or Word format, as image files may require additional processing for clarity. Thank you for your cooperation.

Requested records:
-Early Intervention evaluations
-IEPs or 504 Plans
-Psychoeducation evaluation reports
-Psychological or neuropsychological evaluation reports
-Reports related to any mental health or behavior diagnoses